FAQ

What is Cypher

Cypher is a multi-chain wallet for all your crypto and DeFi needs. You can swap, bridge, stake & earn track all your coins, browse dApps, and access your multi-chain NFTs from a single place.

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How Secure is Cypher

Cypher is a non-custodial wallet. i.e only you have sole control of your private keys. There is no need to trust a third party when using a non-custodial wallet, this also means that you are solely responsible for not losing your keys and requires that you take your own precautions to protect your funds.

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What chains does Cypher support

We're currently supporting Ethereum (ETH), Polygon (MATIC), Avalanche (AVAX), Binance Smart Chain (BSC), Fantom (FTM), Evmos (EVMOS), Cosmos (ATOM), Osmosis (OSMO), Juno (JUNO) and Stargaze (STARS). We integrate 3+ chains every month.

How to contact support

Open Cypher App.
Tap on "Options" in the bottom right corner.
Select "Support".
"Start a conversation" and our team executive will respond to you.

What countries is Cypher's card available in?

Right now Cypher's Debit Cards are available only in the USA.

However, the team is also attempting to make it accessible in other nations. Please do contact us on support@cypherd.io for further queries.

What is a bridge?

Blockchain bridges work just like the bridges we know in the physical world. Just as a physical bridge connects two physical locations, a blockchain bridge connects two blockchain ecosystems. Bridges facilitate communication between blockchains through the transfer of information and assets.

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How to Import my existing wallet?

You can import your wallet with your seed phrase by using the "Import Wallet" option in Cypher.

Go to "Options"
Click on "Manage Wallet"
Select "Import Wallet"
Enter the seed phrase of the wallet you want to import (or) simply scan the QR code.
That's it! Your wallet will be imported.

Your Cypher wallet will have only one seed phrase independent of chains. You can use the same seed phrase for every chain supported by Cypher.

Can I store my seed phrase in the phone?

We recommend not storing your seed phrase on any application or device that is connected to the internet. Storing them offline is the safest option.

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How to use the browser for dApps on Cypher?

Open Cypher App
Select the "Browser" option in the bottom left corner.
Enter the URL of the dApp you would like to browse.
You can change the chains by clicking the chain logo on the upper right corner.

How can I recover my wallet?

You can recover your Cypher Wallet by downloading the app again and inputting your seed phrase. This is the only way to recover your non-custodial wallet if you lose it.
That's why it's extremely important to never lose your seed phrase. You can save the key offline to keep it safe.

What is $EVMOS staking?

In Cypher Wallet $EVMOS delegators have a native staking option that comes with push notifications.
Push notifications communicate to the user how much $EVMOS they have to claim in rewards.
Users can then go straight from the notification to the wallet and claim and also restake those rewards.
Cypher can even notify users about bids on their NFTs from Orbit Market.

Where can be Cypher card used?

Cypher Card is accepted all over the world and Can be used in ATMs to withdraw cash.
We don't support transactions on illegal activities such as gambling, drugs etc.

What data does Cypher store?

Cypher never stores any sensitive information like SSN and address we collect while you are applying for the card. All of it is stored with our bank.
We do not know where you transact with your card.

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What is the difference between custodial and non-custodial wallets?

A Custodial Wallet is defined as a wallet in which the private keys are held by a third party. Meaning, the third party has full control over your funds while you only have to give permission to send or receive payments.
A Non-Custodial Wallet is a type of Blockchain wallet that lets you be your own bank. This implies that users have full control over their funds and the associated private key.

What is a blockchain?

Blockchain is a system of recording information in a way that makes it difficult or impossible to change, hack, or cheat the system.

Where are assets stored on blockchain?

Digital assets are stored and recorded on the blockchain ledger where they were issued (in most cases). Your ledger entry has a public and private key associated with it, which you can think of like a computer-generated email address and password.

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What is transaction signing flow?

Transaction signing in Cypher is to safeguard your wallet from unauthorized access by taking your approval for every transaction you want to perform.

Where is Cypher located?

Cypher is located in Palo Alto, California with an office in Chennai, India

How fast is shipping for Cypher Card?

Once you're approved, Cypher Virtual Card will be issued instantly. However, the shipping time of a physical card depends on the delivery address of a user.

Why can't I use the debit card for some services?

Cypher Card can not be used for illegal activities such as gambling, drugs etc.